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Shipping Policy

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Last Updated: 17-06-2026

At AIFE, we strive to deliver your products efficiently and securely. This Shipping Policy explains our order processing, shipping procedures, delivery timelines, and related responsibilities.

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1. Order Acceptance

AIFE reserves the right to refuse, cancel, or limit any order at its sole discretion, including but not limited to cases involving pricing errors, suspected fraud, stock unavailability, regulatory restrictions, or other circumstances deemed necessary by AIFE.

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2. Order Processing

Orders are typically processed within 1–3 business days following successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

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3. Shipping Locations

AIFE currently ships to selected domestic and international destinations.

Shipping availability may vary depending on the destination and applicable regulations.

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4. Delivery Timelines

Estimated delivery times are as follows:

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Domestic Orders

  • 3–10 business days

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International Orders

  • 7–21 business days

Delivery timelines are estimates only and are not guaranteed.

Delivery may be affected by customs clearance, logistics provider delays, weather conditions, transportation disruptions, governmental actions, or other events beyond AIFE's reasonable control.

AIFE shall not be liable for any losses, damages, costs, or expenses arising from delays in delivery.

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5. Shipping Charges

Shipping charges are calculated at checkout based on destination, package weight, and shipping method selected.

Any applicable taxes, customs duties, import charges, regulatory fees, or similar charges shall be borne by the customer unless otherwise expressly stated.

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6. Customs and Import Compliance

Customers are solely responsible for complying with the import laws, customs requirements, duties, taxes, and product restrictions applicable in their destination country.

AIFE shall not be responsible for delays, confiscations, refusals, or additional charges imposed by customs authorities or regulatory bodies.

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7. Order Tracking

Once an order has been dispatched, tracking information will be provided through the registered email address or mobile number.

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8. Delivery Attempts and Returned Shipments

Customers are responsible for providing accurate and complete shipping information.

If delivery cannot be completed due to:

  • Incorrect address information;

  • Recipient unavailability;

  • Refusal to accept delivery;

  • Failure to collect the package;

  • Customs issues attributable to the customer; or

  • Other customer-related reasons,

the shipment may be returned to AIFE.

The customer shall be responsible for any additional shipping, handling, storage, customs, or re-delivery charges incurred as a result.

AIFE shall not be liable for delays or failed deliveries resulting from inaccurate information provided by customers.

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9. Risk and Title Transfer

Risk of loss and title to products shall pass to the customer upon delivery of the products to the shipping carrier or upon successful delivery to the customer, as applicable under local law.

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10. Partial Shipments

AIFE reserves the right to fulfill orders in multiple shipments where necessary.

Partial shipment of an order shall not constitute a breach of any obligation and shall not entitle the customer to reject the remaining shipments.

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11. Lost or Delayed Shipments

Although AIFE works closely with logistics partners, AIFE shall not be responsible for delays arising from:

  • Courier service disruptions;

  • Customs inspections;

  • Natural disasters;

  • Government restrictions;

  • Transportation disruptions;

  • Internet outages;

  • Pandemics; or

  • Other events beyond AIFE's reasonable control.

Customers should contact the support team if an order has not arrived within the estimated delivery period.

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12. Damaged Packages

If a package arrives visibly damaged, customers should:

  • Take photographs before opening the package;

  • Contact AIFE support within 48 hours of delivery; and

  • Retain all packaging materials for inspection if required.

Failure to report visible damage within a reasonable period may affect eligibility for claims, replacements, or refunds.

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13. Force Majeure

AIFE shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters;

  • Floods;

  • Fires;

  • Pandemics;

  • Strikes;

  • Transportation disruptions;

  • Cyber incidents;

  • Internet outages;

  • Governmental actions;

  • War;

  • Civil unrest; and

  • Acts of God.

Such events shall not constitute a breach of this Shipping Policy.

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14. Limitation of Liability

To the maximum extent permitted by applicable law, AIFE's liability arising out of or relating to any shipment shall be limited to the amount paid by the customer for the relevant order.

Under no circumstances shall AIFE be liable for indirect, incidental, consequential, special, or punitive damages arising from shipment delays, losses, or failures.

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15. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve any dispute through good-faith negotiations.

Subject thereto, any dispute arising from or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

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16. Contact Us

For shipping-related inquiries, customers may contact:

AIFE Support

Email: connect@ai-fe.ai

Website: www.ai-fe.ai

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